“I applaud the sincerity that Microsoft brought to the table in negotiating this agreement and hope additional manufacturers follow suit. “Excitingly, this agreement will begin to allow consumers to repair their Microsoft devices outside the limited network of authorized repair shops.
“This is an encouraging step by Microsoft to respond to the upswell of federal and state activity in the right to repair movement,” Kelly McBee, waste program coordinator at As You Sow, said in a statement. The Right to Repair movement has gained momentum over the years, and Congress in the US this year introduced a bill, the Fair Repair Act, requiring vendors to make spare parts available to third-party repair shops.
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I've got a broken combine harvester – but the manufacturer won't give me the software key.Right to repair shouldn't exist – not because it's wrong but because it's so obviously right.It was a productive discussion, and we have agreed to undertake that important study, the results of which will be used to guide our product design and plans for expanding device repair options for our customers.” “As You Sow asked us to investigate the connections between our sustainability commitments and device repairability.
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As You Sow, a non-profit organization that is a Microsoft investor, filed a shareholder resolution pushing the Windows giant to make it easier for owners to fix their broken devices. Customers are forced to throw out their goods and replace them with new ones. There are also strict warranty rules, meaning Microsoft and the like will only bother mending devices that have been recently purchased.Īll of this means the turnover of smartphones, laptops, and game consoles is high. Replacement parts are only available through official channels, such as their own repair services and accredited third-party companies, and systems are designed to only accept these sanctioned components. Tech giants like Microsoft and Apple have been criticized for making it difficult for customers to fix their own gizmos. Microsoft has pledged to help folks independently repair their own broken Surface laptops and Xbox consoles by making spare parts and information more easily available by the end of 2022.
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